Know Your Customer
We treat our customer's information, and all documentation provided, with the utmost confidence and security.
As part of making sure you have a fun, safe and responsible place to play, we need to verify who you are. This ensures that everyone can have a wager and be safe in the knowledge that we care about ensuring you get your winnings as quickly as possible!
Why?
In order to maintain our integrity as a responsible casino provider, and to provide a safe and crime-free environment for our customers, it is necessary to conduct ongoing due diligence to ensure our compliance with relevant AML/CFT policies. These policies are derived from Anti-Money Laundering and Counter-Terrorism Financing regulations with the intention of minimising the risk of money laundering and criminal activities through participation at the casino.
Who?
Any registered player with Casino Rewards may be requested to provide further documentation for verification once they reach the relevant threshold.
What?
For age and identity verification purposes in accordance with regulatory requirements, Casino Rewards reserves the right to ask for a clear copy of:
-
Valid identity document clearly displaying your FULL NAME, DATE OF BIRTH AND VALID EXPIRY DATE. Such documents include, but are not limited to:
- Passport
- Driver Licence
- National ID Card
-
Documents confirming residence, NO OLDER THAN 6 MONTHS OLD, clearly showing the date and your current address. Such documents include, but are not limited to:
- Bank card
- Bank statement
- Utility bill
- Valid government issued identity document (please see below for examples)
Kindly note, all documentation received will be subject to quality standards and so clear, legible and valid information will be required.
Please note: Financial documentation, such as proof of ownership of the financial account used to deposit, may be requested at certain times in the customer lifecycle. Customers should refer to the terms and conditions of the casino for further information.
When?
Casino Rewards will initiate contact with the customer when seeking documentation. This contact can include, but is not limited to, pop-ups on your account, notifications on your account, email, SMS and phone. Should a customer be unable to supply evidence to verify their identity within a reasonable period, Casino Rewards may impose limitations on the account including:
- Deposit and/or withdrawal restrictions; and
- Suspension of the account (until the requested information is received and confirmed).
How?
Please scan or take a digital photo of the required documents and send them to this email address: payments@casinorewards.com.
Examples of Acceptable Verification Documents
Please note that the verification documents may differ depending on your jurisdiction and the back of the verification document may be required, should it contain pertinent information, e.g. the expiry date of the document.
DRIVERS LICENCE MUST CLEARLY SHOW FULL NAME, ADDRESS AND ISSUE/EXPIRATION DATES
NATIONAL IDENTITY CARDS MUST CLEARLY SHOW ALL DETAILS
PASSPORTS MUST CLEARLY SHOW FULL NAME, NATIONALITY AND ISSUE/EXPIRATION DATES
UTILITY BILLS MUST CLEARLY SHOW FULL NAME, ADDRESS AND DATES
For more information on the security of your information please read Casino Reward’s Privacy Policy.
If you have any questions, or would like any further information, please do not hesitate to contact us.